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Legal information, terms of use, and regulatory compliance for users of our online store.
At Topciment (hereinafter, "we," "us," or "the Site"), we take the protection and confidentiality of your data very seriously. This Privacy Policy details how we collect, process, and protect the personal information of users when browsing topciment.shop, making online purchases, or interacting with any of our customer service departments (collectively referred to as the "Services").
By interacting with our platform as a customer or visitor, you accept the terms described in this document. We recommend that you read it carefully.
This technical document may be modified from time to time due to operational changes, legal requirements, or updates to our internal policies. Each time we make an adjustment, we will publish the revised version in this same section, updating the "Last updated" date at the top and complying with any notification regulations required by applicable law.
The type of data collected varies depending on the level of interaction you maintain on our platform. We obtain information through three main channels:
While browsing topciment.shop, we automatically record certain usage information through cookies, pixels, and similar tracking technologies. This includes:
We receive data shared by external platforms that cooperate in the execution of our services:
We process information in order to fulfill our contractual obligations, improve the user experience, and safeguard the store's security:
We use cookies to ensure the proper technical performance of the store, generate analytical traffic statistics, and optimize advertising campaigns.
You can configure, block, or delete cookies at any time from your browser preferences. Please note that restricting their use could limit the functionality of the payment gateway or prevent access to certain areas of the website.
Additionally, the Site is configured to recognize the Global Privacy Control (GPC) signal. If your browser emits this preference signal, we will automatically process it as a valid request to opt you out of the sharing of information aimed at targeted advertising.
We do not sell your data to third parties. We share the information strictly necessary with external providers essential for the development of our commercial activity:
We apply standard security protocols to mitigate risks of data loss, theft, or alteration. However, remember that no digital transmission channel is 100% infallible, so we advise against sharing confidential or banking data through unprotected channels.
We retain your personal data only for as long as is strictly necessary for the purpose for which it was collected (account maintenance, product warranties, tax obligations, or legal dispute resolution).
Depending on the data protection regulations applicable in your place of residence (such as the GDPR in Europe), you have the following rights regarding your personal data:
To exercise any of these powers, please contact us through the channels provided in the contact section. You will not suffer any type of discrimination for exercising your privacy rights. Prior to processing your request, we may require proof of identity to ensure account security.
If you consider that your data has been treated improperly, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) or the relevant supervisory authority in your country within the European Union.
For the proper execution of the service, information may be hosted or processed on servers located outside your country of origin. In the event of international data transfers outside the European Economic Area (EEA), we ensure the use of approved legal frameworks, such as the European Commission's Standard Contractual Clauses, guaranteeing a comparable level of security.
Our services and products are not directed at minors. We do not intentionally collect personal data from minors. If a parent or guardian discovers that a minor has provided us with personal information, please notify us immediately so that we can proceed with its final deletion.
To resolve any questions regarding this policy or to process requests regarding your privacy rights, you can address the data controller via: