Order Management, Exchanges, and Returns

Exchange and return policy

If you need to make an exchange or return your purchase, you have a period of 14 days from the moment you receive the package.

In both cases, the transport costs associated with the return of the merchandise will be borne by the customer. For us to process it, it is essential that you send us the purchase invoice for your order. As soon as we receive the product at our facilities and verify that everything is correct, we will issue a refund.

Shipping information:

Topciment C/ Viena 31, Pol. Ind. Mas de Tous 46185 Pobla de Vallbona Valencia (Spain)

info@topciment.com

Deadlines for product exchanges

Once the return package reaches our warehouse, we will prepare the new shipment immediately. Generally, you will receive the replacement product in approximately 5 business days from the receipt of your return.

Shipping and Delivery

When will you receive your package?

The estimated delivery time is 48 to 72 business hours for the mainland, counting from when the order is processed and leaves our logistics center. For shipments to the Balearic Islands, Canary Islands, Ceuta, and Melilla, the delivery time is one week (7 business days).

Please note that these deadlines depend on the transport company. Therefore, delays caused by the delivery agency will not be considered a valid reason for a free return of the order.

International coverage

We ship throughout Spain (including islands), Europe, and the rest of the world.

You can make your purchase directly through topciment.shop. However, if you have any questions about shipping options for your geographic area, please do not hesitate to contact us before finalizing the process.

Incidents, Cancellations, and Payments

Cancellation of ongoing orders

We can only cancel your order if it has not yet left our warehouses. Transport agencies collect merchandise daily at 3:00 PM, so any cancellation request must be received before that time.

Available payment methods

For your total convenience, on topciment.shop you can pay via:

• Credit or debit card
• Bank transfer
• Bizum or PayPal
• Google Pay, Shop Pay, and Click to Pay
• Installment financing (Aplazame / Klarna)
• 
  

What to do if you receive damaged material

If the product arrives in poor condition, notify our customer service team immediately so that we can resolve the problem as soon as possible.

Very important: Before signing the receipt for the delivery person, check that the package is intact. If you see any imperfection or breakage, note it on the carrier's delivery note and notify us within a maximum period of 48 hours. If the damage is not recorded within that period, we will not be able to file a claim with the agency or take responsibility for the damage.

Use of discount codes

The possibility of combining promotions varies according to each campaign. By default, discount coupons cannot be combined with each other or applied to other current offers, unless otherwise expressly indicated in the promotion conditions.