At Topciment (hereinafter, "we," "us," or "the Site"), we take the protection and confidentiality of your data very seriously. This Privacy Policy details how we collect, process, and protect the personal information of users when browsing topciment.shop, making online purchases, or interacting with any of our customer service departments (collectively referred to as the "Services").

By interacting with our platform as a customer or visitor, you accept the terms described in this document. We recommend that you read it carefully.

1. Updates to this Policy

This technical document may be modified from time to time due to operational changes, legal requirements, or updates to our internal policies. Each time we make an adjustment, we will publish the revised version in this same section, updating the "Last updated" date at the top and complying with any notification regulations required by applicable law.

2. Personal Information We Collect

The type of data collected varies depending on the level of interaction you maintain on our platform. We obtain information through three main channels:

A. Information provided directly by the user

• Contact information: Full name, postal address, phone number, and email address.
• Transaction and order details: Billing information, shipping address, payment records, and purchase confirmations.
• Account management: Access credentials (username, encrypted passwords) and security verification data.
• Support and customer service: Any inquiry, message, or documentation that you choose to attach when communicating with our technical or sales team.

B. Data collected automatically

While browsing topciment.shop, we automatically record certain usage information through cookies, pixels, and similar tracking technologies. This includes:

• Technical details of your device and browser.
• Network information (IP address, internet service provider).
• Specific interactions with website content (page views, clicks, and abandoned carts).

C. Information provided by third parties

We receive data shared by external platforms that cooperate in the execution of our services:

• E-commerce infrastructure providers (such as Shopify).
• Payment gateways and financial institutions that validate and process secure transactions (bank accounts, cards, or financing systems).

3. How Do We Use Your Data?

We process information in order to fulfill our contractual obligations, improve the user experience, and safeguard the store's security:

• Provision of Products and Services: Processing orders, managing material shipments, handling exchanges or returns, and administering platform user accounts.
• Marketing and Promotional Actions: Sending commercial communications and advertising segmentation based on your interests. For residents in the European Economic Area (EEA), the legal basis for this processing is the company's legitimate interest (Art. 6.1.f of the GDPR).
• Security and Anti-Fraud Auditing: Early detection and prevention of suspicious, illicit, or malicious activities in order to protect both the website and consumers. (Legal basis: Legitimate interest in cybersecurity, Art. 6.1.f of the GDPR).
• Data disclosure to financing methods: If you select deferred payment through Aplazame, you expressly agree that your personal data be disclosed in full to said entity for the processing of the order financing. This acceptance includes the necessary third parties for the proper execution of the credit contract.
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4. Use of Cookies and Tracking Technologies

We use cookies to ensure the proper technical performance of the store, generate analytical traffic statistics, and optimize advertising campaigns.

You can configure, block, or delete cookies at any time from your browser preferences. Please note that restricting their use could limit the functionality of the payment gateway or prevent access to certain areas of the website.

Additionally, the Site is configured to recognize the Global Privacy Control (GPC) signal. If your browser emits this preference signal, we will automatically process it as a valid request to opt you out of the sharing of information aimed at targeted advertising.

5. Disclosure of Data to Third Parties

We do not sell your data to third parties. We share the information strictly necessary with external providers essential for the development of our commercial activity:

• Hosting providers, cloud storage, and IT infrastructure.
• Logistics companies and transport agencies in charge of the delivery of goods.
• Payment processors and authorized commercial partners.
• Legal or regulatory authorities, only under judicial request, formal subpoena, or to protect the rights of the company and our users.

6. Conservation and Security of Information

We apply standard security protocols to mitigate risks of data loss, theft, or alteration. However, remember that no digital transmission channel is 100% infallible, so we advise against sharing confidential or banking data through unprotected channels.

We retain your personal data only for as long as is strictly necessary for the purpose for which it was collected (account maintenance, product warranties, tax obligations, or legal dispute resolution).

7. User Rights

Depending on the data protection regulations applicable in your place of residence (such as the GDPR in Europe), you have the following rights regarding your personal data:

• Access and Knowledge: The right to know what information we process and how we use it.
• Rectification: The right to correct data that is inaccurate or outdated.
• Deletion (Erasure): The right to request the permanent deletion of your data history from our servers.
• Portability: The right to receive your data in a structured, commonly used format to transfer it to another entity.
• Objection and Limitation: The right to object to the processing of your data for specific purposes (such as sending advertising) or to temporarily restrict its processing.
• Withdrawal of Consent: The right to immediately revoke any prior authorization granted for the processing of your data.

To exercise any of these powers, please contact us through the channels provided in the contact section. You will not suffer any type of discrimination for exercising your privacy rights. Prior to processing your request, we may require proof of identity to ensure account security.

If you consider that your data has been treated improperly, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) or the relevant supervisory authority in your country within the European Union.

8. International Data Transfers

For the proper execution of the service, information may be hosted or processed on servers located outside your country of origin. In the event of international data transfers outside the European Economic Area (EEA), we ensure the use of approved legal frameworks, such as the European Commission's Standard Contractual Clauses, guaranteeing a comparable level of security.

9. Minors' Data

Our services and products are not directed at minors. We do not intentionally collect personal data from minors. If a parent or guardian discovers that a minor has provided us with personal information, please notify us immediately so that we can proceed with its final deletion.

10. Contact

To resolve any questions regarding this policy or to process requests regarding your privacy rights, you can address the data controller via:

• Email: info@topciment.shop
• Postal address: Topciment - Carrer de les Roses 33, V, 46940, Manises, Valencia (Spain).